Refund Policy

Contact our support team now – support@jouleenrgysolutions.co.za

Please choose carefully as Joule Energy Solutions (Pty) Ltd does not normally give refunds with regards to renewable energy products being supplied or installed if you simply change your mind or make the wrong decision.  You can choose between a refund, exchange or repair, where renewable energy products have been proven as defective within the warranty period or within 10 business days the products are wrongly described, different from the sample shown to you or do not perform.  If the renewable energy products are installed, affixed amended we will not accept a return of the renewable energy products unless defective. We may charge a handling fee if the return is accepted by management.